Hugh Posted September 25, 2015 Share Posted September 25, 2015 I bought/paid for two recreational headsets $281 on 30th August. Headsets not forthcoming and lady informed me "no stock maybe more coming November/December"?? She suggested and I agreed to a refund.... refund not forthcoming either and same lady hung up saying "Wrong number" when I tried calling this evening. Whats going on?? Link to comment Share on other sites More sharing options...
rankamateur Posted September 25, 2015 Share Posted September 25, 2015 Wasn't a scam when I dealt with them. Real people running a real business, hang in there it sounds like a misunderstanding to me. 1 Link to comment Share on other sites More sharing options...
Hugh Posted September 25, 2015 Author Share Posted September 25, 2015 Thank you. Their current attitude and laxity leaves a bit to be desired. 1 Link to comment Share on other sites More sharing options...
dazza 38 Posted September 25, 2015 Share Posted September 25, 2015 I'm sure there is an reasonable explanation for the delays mate. 2 Link to comment Share on other sites More sharing options...
Ultralights Posted September 25, 2015 Share Posted September 25, 2015 they are a legit business, and have had stands at Natfly in the past, i have ordered from them in the past, and had no issues, but that was a while ago. 1 Link to comment Share on other sites More sharing options...
kaz3g Posted September 25, 2015 Share Posted September 25, 2015 I bought a PLB just a few weeks ago and have made a number of other purchases as well. I have nothing but the most positive thoughts about the business. Kaz 2 Link to comment Share on other sites More sharing options...
gareth lacey Posted September 25, 2015 Share Posted September 25, 2015 I have always got my items in a timely manner , but it is a small business with all the problems of suppliers not getting your orders delivered on time , also Ian is working away at this time ,and it is a genuine business cheers gareth Link to comment Share on other sites More sharing options...
frank marriott Posted September 25, 2015 Share Posted September 25, 2015 Send Ian a PM, I sure he'll put your worries at rest. I have had several purchases all to my satisfaction - one took a while but as he explained he was having trouble with the supplier, it was a case of wait for the supplier or buy a different one at a substantially increased price. Link to comment Share on other sites More sharing options...
KRviator Posted September 25, 2015 Share Posted September 25, 2015 Why not just say that then? What's with the "Wrong number" and hanging up when he's trying to see where his refund is? 1 Link to comment Share on other sites More sharing options...
robinsm Posted September 25, 2015 Share Posted September 25, 2015 How about asking Ian first for a reason before dumping on him and the business.? 3 1 Link to comment Share on other sites More sharing options...
cscotthendry Posted September 25, 2015 Share Posted September 25, 2015 I bought some items from them and it wasn't the most positive purchasing experience I've had. It's a legitimate business ... More like hobby than business, and that is how it is run, like a hobby. I did eventually get the stuff I ordered from them but it took a long time and a lot of chasing them to get the items. It was a nuisance having to pester them repeatedly to get them to follow up suppliers that hadn't supplied what I ordered. I got no confirmation of my order, no tracking info to tell of the progress of the order, and attempts at communication often failed to produce any response. Ian's wife supposedly is "minding the shop" while he's working away, but I got the impression that she does it under duress, and that is how it feels as a customer. Customer service: 1/10. 1 Link to comment Share on other sites More sharing options...
Guest asmol Posted September 25, 2015 Share Posted September 25, 2015 How about asking Ian first for a reason before dumping on him and the business.? Well i didn't know the owner of this site also owns the shop. How are we to know ? Link to comment Share on other sites More sharing options...
old man emu Posted September 25, 2015 Share Posted September 25, 2015 Well i didn't know the owner of this site also owns the shop. How are we to know ? Two years on this forum and you didn't know that? What threads do you follow? Have a read of this: http://www.recreationalflying.com/threads/no-commercial-advertising-is-allowed-unless-with-prior-arrangement.1263/ Old Man Emu 2 Link to comment Share on other sites More sharing options...
robinsm Posted September 25, 2015 Share Posted September 25, 2015 Yep, thought it was pretty obvious that the shop mainly pays for this site, but...hey...it takes all sorts... Link to comment Share on other sites More sharing options...
Admin Posted September 25, 2015 Share Posted September 25, 2015 I have said several times here that we have been promised new stock of the recreational flying headsets arriving "in just a couple of days" by the manufacturer for over a month now, in fact i paid $12,000 for the order a couple of months ago. Sure enough, the day i give up on them will be the day they arrive. My wife Corrine who is running the shop whilst i work in Canberra is doing her best and she advised me the other day to issue a refund which i haven't done hoping the headsets would arrive that day. So it is my fault that i didn't do it on the spot however Corrine told me that you are most nasty person she has ever had the displeasure of talking to and your bully tactics to my wife, to any female, is completely disgusting. Corrine is the most gentle lady there is and would just take your abuse than to even think about hanging up. This vast recreational flying web site resource is provided to everyone free of charge because of the shop and my mobile phone number is plastered around this site in many places for anyone to ring me direct in the evening. The shop is NOT a business to make money from but to provide the cheapest possible products to recreational aviators who fly NOT as a business but for fun and the small contribition the shop makes pays the costs of this site for you. The alternative, drop the shop and charge the site out as a subsciption...who loses then, all brought about by a handful of arrogant aholes who think the world owes them everything. Sure, the shop could provide you everything you want when you want them but you would pay higher prices as a business with the normal associated business costs but again who loses. Both Corrine and I do our best to provide you with cheaper aviation products and a valuable huge recreational aviation resource of Recreational Flying AT NO COST TO YOU. I earn enough money for the family so why should I be bothered doing all this...I do it to try and help everyone including aholes like YOU and for nothing in return 8 5 Link to comment Share on other sites More sharing options...
Admin Posted September 25, 2015 Share Posted September 25, 2015 Here is a thought, what say i order the rf headsets more frequently so they are always in stock and i am covered with supplier problems, that would mean spending another $12,000 more often which means to cover that investment you would pay $199 for one instead of $130...is that what you would prefer? Who loses then Link to comment Share on other sites More sharing options...
kgwilson Posted September 25, 2015 Share Posted September 25, 2015 Hugh, If you ring a supplier and are rude to them why do you think they should make a major effort for you. If I were the supplier I would tell you where to get off in no uncertain terms, and I wouldn't be too worried about delaying a refund to you. Ians products are almost always the cheapest of any of the Aviation supply shops in Australia. As a small business run solely to support this site Ian does not have a heap of sweatshop labourers to look after the orders and is at the mercy of off-shore Suppliers who obviously have erratic delivery schedules. If I was running the site and after you had abused my wife, you'd have been banned from the site. The fact that you are still here is a testament to Ians grace and tolerance. Link to comment Share on other sites More sharing options...
Hugh Posted September 25, 2015 Author Share Posted September 25, 2015 Thank you for your reply Ian, With all due respect I was courteous to your wife, however she was not at all courteous. Her answer on your business phone number was "Hello" when I enquired if this was the number for "Clear Prop Pilot Supplies" she said "Wrong Number" and hung up. I object to being referred to as an a*hole when I have been more than patient. Money paid up front. Nearly 4 weeks later no headsets and no explanation. Would you be happy? Id prefer to pay more for better service sorry. Kindly reimburse the amount paid and I wish you all the best. Link to comment Share on other sites More sharing options...
Admin Posted September 26, 2015 Share Posted September 26, 2015 Perhaps you simply did ring the wrong number and are blaming your error on my wife...if that is what you said on the phone why wouldn't Corrine, not knowing who you were, say no this is not Clear Prop. If you paid by credit card then you will have to supply the credit card number as for security all credit card purchases are done directly in the westpac bank servers and we only know the last 4 numbers so please PM me the card number. No need for the card date or any other info. 1 Link to comment Share on other sites More sharing options...
fly_tornado Posted September 26, 2015 Share Posted September 26, 2015 FWIW I have had orders with Aircraft Spruce, the world's largest supplier of aviation supplies, delayed months often without notice. Manufacturers and wholesalers of specialist goods work on tiny volumes even they can't get stock when they want it. 1 Link to comment Share on other sites More sharing options...
Mriya Posted September 26, 2015 Share Posted September 26, 2015 I can't quite believe I am reading this thread. I think anyone who has been on this forum for a while recognises the significant contribution that Ian has made to the Australian recreational aviation community. I'd hate to think how many hrs and $$$ have been poured into this effort and I for one am willing to say good on you Ian for all you do even though I have not met you in person. It is an unfortunate fact that it is impossible to please everybody. If it is any consolation though, this thread caused me to go to the Clear Prop Shop and browse around to become more familiar with the range of products you offer. When purchasing products either personally or for my maintenance workshop I will now try to keep in mind your product range and will now try and consider you a 'preferred supplier' if I am faced with a choice of suppliers for a particular product. I hope that anyone who appreciates this forum will try and do the same, thus supporting both Ian and this website. 4 10 Link to comment Share on other sites More sharing options...
Geoff13 Posted September 26, 2015 Share Posted September 26, 2015 I have purchased several products from the clear prop shop. I have never had a problem. I do have a habit of asking if a product is in stock before I order, but I do that with all my online purchases. If you order something that is not in stock then you must expect delays that is why I ask first. 4 Link to comment Share on other sites More sharing options...
old man emu Posted September 26, 2015 Share Posted September 26, 2015 I bought/paid for two recreational headsets $281 on 30th August. Headsets not forthcoming and lady informed me "no stock maybe more coming November/December"?? She suggested and I agreed to a refund.... refund not forthcoming either and same lady hung up saying "Wrong number" when I tried calling this evening. Whats going on?? Hugh, As recompense for the despicable treatment handed out to you by a woman on the phone, I'd like to offer you a fully paid sex tour - fvck off! OME 1 Link to comment Share on other sites More sharing options...
Downunder Posted September 26, 2015 Share Posted September 26, 2015 I thought there was personal abuse rules? 3 Link to comment Share on other sites More sharing options...
Cosmick Posted September 26, 2015 Share Posted September 26, 2015 Ian, I and all I converse with and I am sure 99.99% of the Forum Members wholly appreciate Yours and Corrines precious Time and Effort you give to provide this Forum for us and the marketing of Pilots needs through Clear Prop. I have Donated to the forum in the Past and I will do so again now. 3 2 Link to comment Share on other sites More sharing options...
Recommended Posts