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Bloody Jetstar

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Talking to jetstar now and looks like I have lost my seat and they are only going to compensate me $12 for the inconvenience

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Jeez mate, your timing is bad. Just got home from a few hours fishing on Botany Bay, and there was plenty of room for you in the boat.

With your computer skills, you might have even been able to work out where the fish were feeding. That would have been a bonus.

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Tried to board the plane that I was moved to but they said I am unable to board...they're trying to sort it out...bloody deathstar

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I am at the airport again and I can say that since I changed over to Tiger I never seem to have any real problems...touch wood. I know they had a bad name for delays and cancellations but possibly since Virgin took them over they have upp'd their game...I know famous last words

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Posted (edited)

Exactly my findings too, plus the staff seem a lot more professional than they used to be.

Edited by planedriver
missed word

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You know I spoke too soon. Whilst my Friday flight was no problems I got up early on Monday morning to catch my flight to Sydney and whilst sitting there in my dressing gown having my first coffee for the day I get an email from Tiger saying my 6:45am flight to Sydney has been cancelled due to operational reasons and they had re-booked me on the 18:45 flight...that's 12 hours later.

 

I had an extremely important meeting at 2pm that day with the CEO which I was not going to make not to mention the loss of a whole day's wages. I called Tiger and the only other flight they could offer me was for memory around 1pm so I would still miss my meeting.

 

Now I actually had my car in Melb due to an issue I was having with it over the last 6 months (long story) and I was almost about to get a brand new replacement car from Ford with it but they tried one last time to fix it which they said they now have and Corrine only picked up the car late on Friday. Anyway the car was at home and I had not booked a flight next Monday back to Syd as I was going to drive the car back if it had been fixed.

 

By this time it was 5:45am so I thought I could drive up if I left now...it is an 8hr drive door to door if I pushed it, so I told Tiger to move my booking to next Monday which they did. I jumped in the car and drove to Sydney and luckily the car did the trip without issue so it looks like the car is fixed great but I knew it would be very very close on whether I made it for my meeting or not. I got to work at 10mins to 2pm, changed into my suit in the car park and rushed in to my meeting with the CEO.

 

The point of the story is that whilst Tiger has been much better than JetStar by a long shot, when they stuff up they REALLY stuff up and I was just extremely lucky that I had another option (JertStar was booked out anyway) available, an option that I would not normally have had.

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You go by plane, on a regular scheduled service, to get there quickly, not a day or so later. Operational reasons might be the plane was not going to be full. You will only get better service going with an operator who runs more flights along that route.  Nev

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This was the first complete flight cancellation I have had with Tiger however with JetStar, who perhaps might have more flights on the Melb-Syd route, the Monday morning flight was a regular cancellation and for a while there it was every single Monday but they were able to get me on the next 2 or so flights. JetStar Friday evening cancellations were also often and I found myself on a Qantas flight a few hours later. Overall though Tiger has been more reliable

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Ian,

You might do better to get yourself out to a truck stop at Camberwell, or other place on the Hume and hitch a ride with an over-nighter. On the way home, go to Uncle Louie's at the Cross Roads, near Liverpool and get a ride from there.

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As a side note @facthunter if you want ti know the story about my car, it was experiencing many transmission failures, you can read the story and see the videos at:

https://fordforums.com.au/showthread.php?t=11476408

 

In one incident I was almost killed about 200klm from Melb with B-Double trucks up my rear forcing me off into the scrub and a car in the next lane also ending up in the scrub.

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