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Guest thrasher

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Guest thrasher

Actual call center conversations !!!!!


Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".


Operator: "Where did you get that number from, sir?".


Customer: "It was on the door to the Travel Centre".


Operator: "Sir, they are our opening hours".




Samsung Electronics


Caller: "Can you give me the telephone number for Jack?"


Operator: "I'm sorry, sir, I don't understand who you are talking about".


Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now,can you give me the number for Jack?"


Operator: "I think it means the telephone point on the wall".




RAC Motoring Services


Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"


Operator: " Doesn't the product name give you a clue?"




Caller: (enquiring about legal requirements while travelling in France )


"If I register my car in France , do I have to change the steering


wheel to the other side of the car?"




Directory Enquiries


Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".


Operator: "I'm sorry, there's no listing. Is the spelling correct?"


Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B'


fell off".




Then there was the caller who asked for a knitwear company in Woven.


Operator: "Woven? Are you sure?"


Caller: "Yes. That's what it says on the label; Woven in


Scotland ".




On another occasion, a man making heavy breathing sounds from a


phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on".




Tech Support: "I need you to right-click on the Open Desktop".


Customer: "OK".


Tech Support: "Did you get a pop-up menu?".


Customer: "No".


Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"


Customer: "No".


Tech Support: "OK, sir. Can you tell me what you have done up


until this point?".


Customer: "Sure. You told me to write 'click' and I wrote






Tech Support: "OK. In the bottom left hand side of the screen,


can you see the 'OK' button displayed?"


Customer: "Wow. How can you see my screen from there?"




Caller: "I deleted a file from my PC last week and I have just


realised that I need it.


If I turn my system clock back two weeks will I have my file back





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