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Birdseye

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Posts posted by Birdseye

  1. What value a 'Customer Guarantee' when all they have to do is lie about the reason or timing of the delay? Not only that, if you are eligible for a $50 voucher, you have to know of that eligibility and ask for it???

     

     

  2. What I would like to know is how would they know that they have to cancel a flight at 8am because of weather when the flight is scheduled to depart over 9hrs later. We all know that anything can happen with weather over a 9hr period.Dear MR Ian Baker,

     

    Due to weather in Sydney your flight JQ517 20/07/2018 from Sydney to Melbourne has been cancelled.

     

    We apologise for the unexpected change to your travel plans. For help with your booking, or to check available alternate flights, choose an option below....

     

    Anyway at the airport now having my usual ritual of a Strongbow cider watching the planes and the weather is beautiful and only a slight wind. Departure board says my flight is on time...at the moment

    Along with that list of standard lies, such as "the cheque's in the post", include any excuse that an airline gives you for delays and cancellations. They will do their damnedest not to tell you that they have screwed up. I'm still waiting though for a "Blame Jesus" excuse.........

     

     

  3. I wonder if they had to evacuate by stairs? That in itself would take some time. Not much you can do if the tower has to be vacated and don't have a spare.

     

    They used to have a backup option for Approach by driving the controllers across to the London Centre, but now that's been moved sixty or so miles away that wouldn't work any more.

     

     

  4. The issue they don't mention in regard to Perth, is that in addition to cost, there is an absence of any suitable alternate airport for international carriers in Western Australia. If fog is in the forecast it can be very limiting as they have to carry significant additional fuel to either fly to the Eastern states, or to be able to return to destination. Before anyone mentions it, Learmonth and Kalgoorlie are not suitable alternates as they lack international aviation requirements.

     

     

  5. Like speed cameras the documents are definitive.>SNIP< .

    Poor (but oddly fortuitous) choice of analogy, as WA Police have had to hand back cash and cancels demerits due to defective cameras. The fortuitously relevant aspect is that that they were aware of the problem at least last February, but elected to continue using them......So its training *and* maintenance records that are critical.

     

     

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