Probably more my concern is the way the CEO says the following:
"...I am a little concerned by these accidents...it is too early in any of these occurrences to fully understand the causal factors"
"We won’t be throwing the book at any member, we want to learn and understand what went wrong, so we can use that as a tool to both educate those involved, but also educate our broader membership.
Those words jumped off the virtual page when I read them - if it is "too early to fully understand the factors" then why make a statement about not throwing the book? That already infers that there has been some determination that "a member" is to blame. The statement would have read much better without the mention of books being thrown.