alf jessup Posted March 13, 2015 Share Posted March 13, 2015 Well I am a happy camper with the turnaround of a week for my registration renewal. Good job RAA office, keep up the good work. Alf 3 Link to comment Share on other sites More sharing options...
PapaFox Posted March 13, 2015 Share Posted March 13, 2015 Likewise, quick turnaround here as well! 1 Link to comment Share on other sites More sharing options...
pmccarthy Posted March 13, 2015 Share Posted March 13, 2015 Ditto, two weeks ago, turned around in a week. Well done. 1 Link to comment Share on other sites More sharing options...
SDQDI Posted March 13, 2015 Share Posted March 13, 2015 Renewed mine in December and likewise had a good quick return. But I was most surprised with my certified/membership renewal as I left it until the last minute and thought I might have a week or two not flying but low and behold it was back in a week 1 Link to comment Share on other sites More sharing options...
tillmanr Posted March 14, 2015 Share Posted March 14, 2015 I too had my reg returned within a week. Excellent turn around. 1 Link to comment Share on other sites More sharing options...
flyerme Posted March 15, 2015 Share Posted March 15, 2015 Sending express post today :) let's see ? Link to comment Share on other sites More sharing options...
Guest Andys@coffs Posted March 15, 2015 Share Posted March 15, 2015 Why not fax or email? As I understand it you will, when the renewals done, get an email copy of the renewal showing the print of what is on the new card as soon as its done to cover you while the new ones on its way, why pay for slow post when you don't have to? By the end of the year you wont have to send in anything, rather all the renewals will be done via the members portal in a web based renewal. I believe if you have no circumstances that require any exceptions to a standard renewal then the renewal is done in real time as you type the answers to the renewal questions. Payment is then made via a true online payment portal and its all done, no human intervention required by RAAus staff, except for the person who puts the new card in the mail at the other end....but as I said you have a paper copy of that card so could generally care less when that turns up.... Andy Link to comment Share on other sites More sharing options...
rhysmcc Posted March 16, 2015 Share Posted March 16, 2015 This system sounds like it could save the association hundreds of thousands in reduced staffing (paper based manual labour) each year. Good to see some progress and the board has made the right decision to spend now to save later. Link to comment Share on other sites More sharing options...
Guest Maj Millard Posted March 31, 2015 Share Posted March 31, 2015 This system sounds like it could save the association hundreds of thousands in reduced staffing (paper based manual labour) each year. Good to see some progress and the board has made the right decision to spend now to save later. An initial estimate annually of at least $k130 saved, which I feel may be conservative. This money can then be put into other areas to members benefits, or to make the organization more more sound for the future. Link to comment Share on other sites More sharing options...
Guest Maj Millard Posted March 31, 2015 Share Posted March 31, 2015 It is good to see members acknowleging the fine work done on the rego renewal area by many. When the current CEO took office, he tackled the problem as his first priority. We know have office staff and a CEO in our Canberra office than we can be proud of. Link to comment Share on other sites More sharing options...
fly_tornado Posted April 1, 2015 Share Posted April 1, 2015 Has the RAA reduced the size of the workforce associated with the registration process? Link to comment Share on other sites More sharing options...
Guest Andys@coffs Posted April 1, 2015 Share Posted April 1, 2015 Too fast FT....we haven't even implemented the new stuff yet! Link to comment Share on other sites More sharing options...
flyerme Posted April 1, 2015 Share Posted April 1, 2015 Rego done within week. Top job Link to comment Share on other sites More sharing options...
Guest Maj Millard Posted April 1, 2015 Share Posted April 1, 2015 Has the RAA reduced the size of the workforce associated with the registration process? FT ..During the rego renewal crisis ( prior to the hiring of the current CEO) additional persons were bought in on a temporary basis. Additionally office staff did additional hours to clear the backlog. Most bought in on a temp basis have now gone, and I believe the office staff is now back to a normal number, and has been for a number of months. As Andy mentioned with the new major IT and office systems upgrades some staff numbers may change, ( or may stay the same ) however too early to see that happening right now. Link to comment Share on other sites More sharing options...
flyhi Posted April 1, 2015 Share Posted April 1, 2015 Renewal back within a week. Huge improvement over the last two years of five and six weeks. Keep up the good work. Mick Link to comment Share on other sites More sharing options...
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