There's probably a 99.98% chance of no one from the Council rabidly reading your rant, so why not do what most of us do; find out the name of the person in the Council responsible for the airfield, make an appointment, and explain the needs of local and visiting pilots frequency of use, potential amounts of fuel, and potential spend of people visiting the town by air. That may well prompt surprise and a promise to take a closer interest in customer service.
If you get to that reaction, from then on it's a matter of you alerting the council if you find the pump not working; many councils now have a specific email to report an issue such as rubbish dumped, cracked footpaths, potholes, traffic lights not working etc., and the 30 second report immediately generates instructions to the department, and forms part of the Council's KPIs, with utomatic follow-ups and time to fix logged.
Have tried that in the past. Out of order notices are placed by the council, internally on the window of the bowser hut so they are obviously aware. I have also pointed out the importance of NOTAM but to no avail. I would say that whomsoever is responsible knows little and cares less about aviation!